27 May 2020

BL customer support with new helpdesk system

The new system now makes our support even more efficient.

Customer service is very near to our hearts

We attach great importance to the satisfaction of our customers. Therefore, our first priority is the direct and uncomplicated assistance by our support team.

To optimise the processes involved in software maintenance, we use the Zammad open source helpdesk system.

Zammad enables us to even better adapt all processes in the area of software maintenance to our organization and customer support requirements.

For our customers this means one thing above all:
even better support in the future.