The question is very simple: Should the support offer real help or only be low-cost?
We have decided to help.
We do not outsource support to call centres. And you won't experience annoying “Let me connect you” adventures at BL Support either. You will always reach a competent employee who will tackle the problem without delay.
All maintenance customers also benefit from our update service. Our software is updated on an ongoing basis and extended functions are part of the free updates. This makes our products even more attractive and also secures your investment in the long-term.
We take responsibility for our mistakes
Errors are not only human but also normal. Manufacturers who promise error-free software are either gods or frauds.
But even if errors are normal, we take each one to heart and do our best to correct them as quickly and efficiently as possible.
And that’s not just idle talk - as our customers discover when a problem occurs. In addition, all of our customers with a maintenance contract get direct access on request to our bug tracking system.